EXPERIENCE & CAPABILITY
One career, built from both ends: hands-on work with production infrastructure, then leading end-to-end service delivery for enterprise customers. What follows is that experience, framed as what it can do for your business.
10+
Years in IT, from hands-on engineering to delivery leadership
100+
Technical specialists within the delivery organisations worked across
5+
Industries served, from regulated to industrial
HOW THE EXPERIENCE WAS BUILT
Advice is only worth as much as the operational reality behind it. This is the path that produced it.
Several years running production infrastructure in large organisations and service-provider environments: virtualisation, storage, backup and recovery, networks, firewalls, monitoring and server estates. Included large-scale data centre consolidation and migration work.
Technical account and IT management: translating business needs into practical IT solutions, coordinating customers, architects, suppliers and engineers, and owning scope and budget. This included acting as outsourced IT Manager for manufacturing-sector companies, then leading a service delivery team.
End-to-end delivery of IT services for enterprise customers: coordinating technical, product, sales and operations teams, managing daily service operations, SLA performance, risk and improvement actions, and improving incident resolution, service quality and supplier cost efficiency.
INDUSTRIES SERVED
Core infrastructure in tightly governed environments
Outsourced IT management and infrastructure care
Delivery under formal procurement and scope
Multi-client managed infrastructure
HOW TO ENGAGE
Each one is scoped, time-boxed and ends with something you can act on — not a slide deck.
01
A fixed-scope review of your IT service reality: ITSM practice, SLAs, incident and problem flow, escalation paths and who actually owns what.
Deliverable: a prioritised improvement plan with owners, effort and expected impact.
02
Acting IT manager or service delivery lead for organisations that need the function but not a full-time hire — proven under a managed service.
Deliverable: run the function, build the practice, hand it over.
03
Architecture and platform decisions judged by how they operate, recover and cost — across virtualisation, storage, backup, networking, security and cloud.
Deliverable: a decision you can defend, with migration and recovery paths.
04
One real workflow, automated end to end — with human oversight, safe boundaries and instrumentation, rather than a demonstration that never reaches production.
Deliverable: a working pilot and the measurement to judge it.
TECHNOLOGY AREAS
Not a list of interests — these were run under real service commitments.
AREAS OF COMPETENCE
IT service management
Certified methodology
Cloud platforms
Certified
Infrastructure security
Certified
Virtualisation
Certified
Project management
Trained
NEXT STEP
The most useful first conversation is about what is actually going wrong — repeated incidents, drifting SLAs, an infrastructure decision that keeps being deferred, or a process that should have been automated long ago.