INSIGHTS
Insights on IT management, infrastructure and automation
Writing about the decisions that come up while running IT: where to start with automation, why incidents repeat, whether cloud migration is worth it. No marketing — enough to help you decide.
ARTICLES
Latest
Where to start with process automation
How to choose the first process to automate: four criteria, the common mistakes, and why broad automation programmes usually end as documents.
Why incidents keep repeating
The difference between incident and problem management: why fast fixes do not reduce incident volume, and how to start problem management.
Is cloud migration worth it
Seven questions to answer before migrating: load profile, recovery, cost logic and team skills.
START HERE
Have a specific question?
If one of these matches your situation, a short conversation is usually more useful than another article.